Welcome to Loan House || info@loanhouse.co.nz

021386786New Zealand

Disclosure Statement

Ali Syed

Ali Syed (FSP193245, trading as Loan House Limited) holds a licence issued by the Financial Markets Authority to provide financial advice.

NATURE AND SCOPE OF THE ADVICE

Loan House Limited provides the financial advice on products as mentioned below

  • Home Loans
  • Life Insurance
  • Trauma Protection
  • Health Insurance
  • Income and Mortgage Protection
  • Total and Permanent Disablement Insurance
We have agency agreements with 16 providers and it gives options and comparisons to our clients.

Fees & Expenses

Loan House does not charge fees, expenses or any other amount for the financial advice provided to clients unless these are agreed in advance with the client such as, for example, in the particular circumstances set out below.

Loan House may charge a fee for the financial advice provided to a client where a client repays or refinances a mortgage or cancels a life or health insurance policy within two years of inception. Whether a fee will be charged and the manner in which it will be charged will be advised when the advice is provided to the client.

Conflicts of Interest and Incentives

Loan House Ltd and the financial adviser receive commissions from the providers on whose products we give financial advice (the lenders and insurers). If you decide to take out a mortgage or insurance, the provider will pay a commission to the Loan House Ltd your financial adviser. The amount of commission is based on the amount of the mortgage and/or the insurance premium.

From time to time, product providers may also reward us for the overall business we provide to them. They may give us tickets to sports events, hampers, or other incentives.

To ensure that financial adviser prioritises your interests above their own, we operate a comprehensive and robust framework of policies and procedures and follow an advice process that ensures our recommendations are made on the basis of your goals and circumstances. Our financial advisers undergo an annual compliance review and receive training about Loan House Ltd policies and procedures including managing conflicts of interest.

COMPLAINTS HANDLING AND DISPUTE RESOLUTION

Loan House Limited If you are not satisfied with our financial advice service you can make a complaint by emailing info@loanhouse.co.nz, or by calling: 021 386786. You can also write to us at Po Box 2525 Shortland Street, Auckland 1140 When we receive a complaint, we will consider it following our internal complaints process:

  • We will consider your complaint and let you know how we intend to resolve it. We may need to contact you to get further information about your complaint.
  • We aim to resolve complaints within 10 working days of receiving them. If we can’t, we will contact you within the time to let you know we need more time to consider your complaint.

If we can’t resolve your complaint, or you aren’t satisfied with the way we propose to do so, you can contact FSCL. Financial Services Complaints Ltd provides a free, independent dispute resolution service that may help investigate or resolve your complaint, if we haven’t been able to resolve your complaint to your satisfaction. You can contact Financial Services Complaints Ltd by emailing complaints@fscl.org.nz or by calling: 0800 347 257 You can also write to them at PO Box 5967 Wellington 6140

DUTIES INFORMATION

When we give advice we follow the internationally recognised six-step process:

  1. Establishing the client-adviser relationship,
  2. Gathering client data and determining your goals and expectations,
  3. Analysing and evaluating the clients financial position, personal and business insurance, home loan situation and retirement planning,
  4. Developing and presenting written advice
  5. Overseeing the implementation of the plan and
  6. Monitoring and reviewing the plan.

We must comply with the Code of Professional Conduct for Financial Advisers and must meet legal duties, standard of competence, knowledge and skill of the code of conduct. We must also give priority to our clients interests, exercise care, diligence and skill and meet the standards of ethical behaviour.

CONTACT DETAILS
Loan House Limited
Ali Syed (FSP193245) trading as Loan House Ltd) is the Financial Advice Provider.
You can contact us at:
Phone: 021 386 786
Email: ali@loanhouse.co.nz
Po Box 2525 Shortland Street, Auckland 1140

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